Shipping Policy

All items are being shipped from Ontario, Canada. 
It takes 2-5 business days to process your order. Orders will be shipped after they are processed.
 
Domestic orders can take 1-5 business days to arrive. You will receive notification when your order has shipped.
 
US orders can take 3-5 business days to arrive. You will receive notification once your order has shipped.
International orders can take up to 15 business days to arrive. You will receive notification once your order has shipped.
 
Santana Travels is not responsible for any customs, duties or taxes that may be incurred. All additional fees are at customer's expense. Please ensure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information is important for ensuring timely delivery.

 

Santana Travels is not responsible for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

 
FOR ORDER PICKUPS:
If you need to pick up your order within 48 hours, please email us at info@thesantanatravels.com and put your order number in the subject line.
Orders cannot be picked up until you receive an email indicating your order is ready.
PICKUP IS IN AJAX.
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